87%
of online shoppers trust ratings as much as personal recommendations.
Trusted by 500+ merchants
Increase conversion with verified customer ratings
Automate merchant-issued ratings, launch no-code QR review collection, and build trust at scale with API-first control.
- Enterprise security
- API-first privacy
- AI COD risk scoring
- Embeddable trust badge
500+
Active merchants
50k+
Ratings / month
99.9%
Uptime target
<30 min
Average integration time
Works with your stack
Connect LMA39OL to the tools your team already uses.
- Shopify
- WooCommerce
- PrestaShop
- Magento
- Custom API
The Problem
Trust is the new conversion lever
Most merchants lose sales when trust signals are missing, and manual review collection is too slow to keep up with growth.
10–20%
estimated GMV loss when social proof is weak or absent.
Minutes
automation replaces manual collection that usually takes days or weeks.
How it works
From signup to automated reviews
A practical four-phase rollout for API-first teams and no-code merchants alike.
Register your merchant account
Sign up, verify email, and complete your merchant profile.
- Email + password signup with verification
- Store profile: name, category, location
- Secure onboarding with instant dashboard access
Generate API credentials
Create scoped API keys from your dashboard and rotate them anytime.
- Scopes: ratings:read and ratings:write
- Masked lma_... keys with rotation policy
- Keys remain fully under your control
Integrate and automate
Connect your checkout and post verified buyer ratings automatically.
- POST /ratings submits buyer ratings
- GET /ratings returns aggregated summaries
- Code samples in cURL, JavaScript, and Python
Collect reviews with QR codes (no-code)
Generate one-time review invitations per order for receipt, email, or SMS.
- Hosted token-authenticated review page, no buyer login
- Submissions sync to the same analytics pipeline
- No developer required to start collecting verified reviews
Most merchants go live in under 30 minutes. See API Contract v1 and sample integration code for a guided implementation path.
Benefits
Why merchants switch to LMA39OL
Conversion-focused trust infrastructure with privacy, security, and predictable pricing built in.
Automated trust
Ratings flow from your store into LMA39OL without manual entry.
Your store already has review signals; we structure and amplify them.
API-first privacy
Merchant-controlled data model with no third-party review scraping.
Your ratings stay in your account, with explicit consent boundaries.
Enterprise security
JWT auth, scoped keys, rotation, rate limiting, and secure defaults.
SOC 2 roadmap, encrypted data, and audit-ready controls.
Developer friendly
Versioned contracts and backward-compatible API lifecycle.
90-day deprecation policy and stable integrations.
Predictable pricing
Capped-flat tiers with low overage rates for outlier months.
No surprise billing and no forced mid-cycle plan changes.
AI buyer risk scoring
Flag risky COD orders before dispatch using rating-history signals.
Triage cancellations and returns before shipping losses happen.
Embeddable trust badge
Drop a public no-login badge on your storefront in minutes.
Live rating, volume, and confidence band with one embed code.
COD intelligence
Know before you ship with AI-powered buyer trust scores
Built for COD merchants: query a buyer risk band before fulfillment and act with confidence.
Risk signals
- Score computed from punctuality, communication, cancellation rate, and return rate
- Based on verified rating history across merchant interactions, not third-party datasets
- Returns explainable signals with a clear Low / Medium / High risk band
Decision bands
- Low riskFulfill immediately and prioritize dispatch.
- Medium riskProceed with light verification or confirmation.
- High riskRequest deposit/prepayment or flag for manual review.
COD refusal and cancellation can exceed 20–30% in some markets. LMA39OL helps you triage before dispatch, not after losses.
Trust model
Ratings you can trust
Verified merchants, quality controls, and transparent auditability keep ratings reliable.
Merchant verification
Email verification is mandatory at signup; business verification is available on the premium roadmap.
Rating validation
Every submission passes malicious payload filtering, duplicate detection, and abuse-pattern checks.
Transparent audit trail
Merchants can inspect all submitted ratings and review submission history in one place.
Privacy-first controls
Delete ratings on request and never share third-party data without consent.
SOC 2 · GDPR · TLS 1.2+
Security
Enterprise-grade security, built in
Security and compliance are deal-makers — so we make them the default.
- JWT bearer tokens with configurable expiration
- API key scoping with least-privilege permissions
- No plaintext credentials in logs or source control
- Edge and store-backed rate limiting with DDoS protection
- Session/token revocation on demand with token-version invalidation
- Brute-force login throttling after repeated authentication failures
- Account status enforcement on every authenticated request
- Encryption in transit (TLS 1.2+) and at rest
- GDPR-ready data deletion, consent tracking, and audit trails
- SOC 2 Type I complete, Type II roadmap, plus scheduled security audits
- Redundant transactional email delivery with automatic provider fallback
Pricing
Simple, predictable pricing that scales with you
No surprise bills. No per-call anxiety. Plans designed for how merchants actually grow.
Up to 70% less than Trustpilot comparable tiers, with the same trust guarantees.
Free
$0/month
Testing, pilot projects, and tiny stores.
- 100 ratings/month included
- Core API access with ratings:read + ratings:write
- Community support
- Hard cap; upgrade required above limit
Growth
$39/month
For small/mid-market merchants (best fit for most stores).
- 2,500 ratings/month included
- $0.01 per rating over cap
- Priority email support
- Advanced scopes and webhooks roadmap
Scale
$129/month
For higher-volume stores and agencies with multiple brands.
- 15,000 ratings/month included
- $0.006 per rating over cap
- Multi-store support and bulk export
- Dedicated onboarding support
Enterprise
Custom
For marketplaces and large operators with custom requirements.
- Custom committed-use pricing
- Custom SLAs and dedicated support
- White-label options
- Tailored onboarding and security reviews
Most merchants never hit their monthly cap. If you do, overages stay low and transparent — no forced plan change mid-cycle.
Testimonials
Loved by growing merchants
Real stores, real results.
+12% conversion★★★★★
“We increased conversion by 12% and cut support inquiries by 30% within the first month.”
30 min setup★★★★★
“Integration took an afternoon. The API is clean and the docs are excellent.”
100% data control★★★★★
“Finally a rating platform that respects our data and doesn't scrape reviews.”
+18% repeat rate★★★★★
“Our repeat purchase rate jumped 18% once shoppers could see verified ratings on our product pages.”
Legal approved★★★★★
“The SOC 2 compliance and GDPR tooling convinced our legal team in under an hour. Rare for a vendor.”
FAQ
Frequently asked questions
Still have questions? Our team is here to help.
How is my merchant data protected?
Data is encrypted in transit and at rest, access uses least-privilege scoped keys, and we never share third-party data without consent.
Can I cancel my API keys immediately?
Yes. Delete a key from the dashboard or call DELETE /merchants/api-keys/:apiKeyId for immediate revocation.
What happens if I submit duplicate ratings?
Duplicate detection prevents spam and alerts you before accidental resubmission.
Do you support other rating dimensions?
Yes. The schema supports overall, quality, communication, delivery, and pricing dimensions.
Is there a free trial?
Yes. Free includes 100 ratings/month with no card required, and Growth/Scale include a trial period before billing.
How do I export or delete my ratings?
Dashboard export is available, bulk delete is on roadmap, and API endpoints support controlled data removal.
What is your SLA/uptime guarantee?
We target 99.5% uptime, and Enterprise plans include a 99.9% SLA with on-call support.
What happens if I exceed my monthly rating cap?
Growth and Scale overages are billed at $0.01 and $0.006 per rating. We notify you first, waive first overage, and prompt plan review.
Can I change plans anytime?
Yes. Upgrades are immediate; downgrades take effect at the next billing cycle.
Do you support cash-on-delivery (COD) merchants specifically?
Yes. AI buyer risk scoring surfaces cancellation and return risk so you can fulfill, request prepayment, or manually review before shipping.
Do shoppers need an account to leave a review?
No. Send a one-time QR code or link per order and shoppers submit on a hosted page without login.
Can I show my rating on my storefront without full API integration?
Yes. Use the embeddable public trust badge to publish live trust signals with one no-auth embed.
Start your merchant trust engine today
Launch verified ratings, AI COD risk scoring, and public trust badges from one API-first platform.
Start free trial